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Do not index
As I wrap up the SmartSuite plugin (launching soon!), I’ve been thinking a lot about integration UX. Over the years, I’ve handled many support requests for integrations I’ve built, and one common issue is wrong credentials. Even experienced developers sometimes mess up an API key, workspace ID, or account SID. When that happens, frustration builds, and errors spread. That’s why getting credential validation right is crucial—not just for user experience, but to reduce support headaches.
Step 1: Build a Validation Module
The first step in my process is to build a dedicated validation module. This keeps the code reusable and consistent across projects, saving time and reducing maintenance. By centralizing the validation logic, every part of the integration checks credentials the same way, leading to fewer errors.
The timing of validation depends on the platform. In Zapier, credential validation happens during setup when a user enters a new key. This provides immediate feedback, allowing users to fix mistakes right away. In other systems, you can only validate the credentials when they’re used.
Step 2: Pick the Right Endpoint
Choosing the right endpoint is key for effective credential validation. I usually pick an account or metadata endpoint—something that reliably returns basic information.
I prefer these endpoints because they often give a simple response. This makes it easy to implement a straightforward validation check without adding complexity.
Step 3: Show Clear Errors
It’s important to show errors clearly and in a way that’s easy for users to understand. I use tools like Postman to test the responses I get when credentials are wrong. By knowing what errors to expect, I can craft clear, helpful messages that guide users to fix mistakes quickly.
Clear error messaging helps users correct their input and reduces frustration and the chance of them abandoning the process. When users know exactly what went wrong and how to fix it, they’re more likely to keep using your integration.
Validating credentials is about balancing user experience with performance. How do you handle credential validation? Let’s chat about integration UX!
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